CLOUDSALES TERMS AND CONDITIONS

This document comprehensively regulates access, use, contracting, and operation of CloudSales (hereinafter, the “Platform”), establishing a corporate, business, and binding contractual framework between CloudSales S.A. de C.V. and its clients, users, and/or legal representatives (hereinafter, the “User”).

These Terms and Conditions are designed in accordance with international best practices, taking as reference contractual standards used by leading enterprise platforms worldwide.

Access, registration, contracting, or continued use of CloudSales implies the express, informed, and mandatory acceptance of this document. If the User does not agree, they must refrain from using the Platform.

1. DEFINITIONS

• CloudSales: Comprehensive enterprise platform for business management, marketing, sales, customer service, automation, analytics, and commercial operations.
• Company: CloudSales S.A. de C.V., owner of the Platform, its brands, technology, and intellectual property.
• User: Individual or legal entity that accesses, contracts, or uses the Platform, including employees, collaborators, or representatives.
• Account: Digital environment assigned to the User for use of the Services.
• Services: Set of modules, features, integrations, automations, storage, reports, and tools offered by CloudSales.
• Data: Information provided, uploaded, or generated by the User within the Platform.

2. ACCEPTANCE AND LEGAL CAPACITY

The User represents and warrants that:

• They have full legal capacity to contract.
• They are of legal age under applicable law.
• If acting on behalf of a company, they have the necessary legal authority.
• The use of CloudSales will be exclusively for lawful, commercial, and business purposes.

CloudSales reserves the right to suspend or cancel accounts that do not meet these requirements.

3. USE OF THE PLATFORM

3.1 Access, Registration, and Security

• The User is responsible for the accuracy and updating of their information.
• The User is fully responsible for the use of their credentials and access.
• CloudSales shall not be liable for unauthorized access resulting from User negligence.

3.2 Acceptable Use

The User agrees to use CloudSales in a professional and lawful manner. It is strictly prohibited to:

• Use the Platform for illegal, fraudulent, or unauthorized activities.
• Interfere with the operation, stability, or security of the system.
• Extract data, code, or information through unauthorized automated means.
• Resell, sublicense, or commercially exploit CloudSales without express authorization.

3.3 Availability and Support

CloudSales operates on an “as is” and “as available” basis and may perform improvements, updates, maintenance, or technical changes without prior notice.

4. CONTRACTING, PLANS, AND BILLING

4.1 Business Plans

CloudSales offers scalable plans for businesses, SMEs, and enterprise clients. Features, limits, and prices shall be those published on official channels or contractually agreed.

4.2 Payments

• Payments must be made according to the contracted plan.
• All amounts include applicable taxes unless expressly stated otherwise.
• No refunds are available, unless expressly agreed in writing.

4.3 Renewal and Cancellation

• Subscriptions renew automatically.
• The User may cancel according to the timelines and conditions of the contracted plan.

5. INTELLECTUAL PROPERTY AND LICENSE

5.1 Ownership

CloudSales is the exclusive owner of:

• Software, code, architecture, and databases.
• Trademarks, logos, and trade names.
• Methodologies, processes, workflows, and documentation.

All protected under the laws of Mexico, the United States, Canada, and the European Union.

5.2 Limited License

A limited, revocable, non-exclusive, and non-transferable license is granted to the User for internal use of the Platform.

It is prohibited to:

• Copy or modify the software.
• Reverse engineer or decompile.
• Use trademarks without written authorization.

6. DATA, PRIVACY, AND COMPLIANCE

CloudSales complies with:

• LFPDPPP (Mexico)
• CCPA / CPRA (United States)
• PIPEDA and Law 25 (Canada)
• GDPR (European Union)

The User retains ownership of their data. CloudSales acts as a technology provider and data processor when applicable.

7. LIMITATION OF LIABILITY

To the maximum extent permitted by law, CloudSales shall not be liable for:

• Indirect, incidental, or consequential damages.
• Loss of data, revenue, or business interruption.
• Business decisions made based on the use of the Platform.

8. TERMINATION

CloudSales may suspend or terminate User access in case of breach, misuse, or legal or technical risk.

LEGAL NOTICE

1. OWNER

CloudSales S.A. de C.V.

2. CONTENT

The information provided does not constitute legal, tax, or financial advice.

3. EXTERNAL LINKS

CloudSales is not responsible for third-party website content.

4. GOVERNING LAW AND JURISDICTION

This agreement is governed by the laws of the United Mexican States. The parties submit to the competent courts of Mexico City, waiving any other jurisdiction.